Refund and Returns Policy

  1. Eligibility for Returns:
    • Imperial Lash items must be unused and in their original condition.
    • Initiate the return process within 7 days from the date of purchase.
  2. Return Authorization:
    • Contact our Imperial Lash customer service team at to obtain authorization.
    • Include your order number, details of the item(s) to be returned, and the reason for the return in your communication.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part.
    • We recommend using a trackable shipping method and providing the tracking details.
  4. Refund Process:
    • Refunds for Imperial Lash products will be processed within 7 days of receiving the returned item(s).
    • The refund will be issued in the original form of payment.
  5. Exclusions:
    • Some items from Imperial Lash, such as personalized or customized products, may not be eligible for return.
    • Perishable goods, downloadable software, and gift cards are non-returnable.
  6. Damaged or Defective Items:
    • Report any damaged or defective Imperial Lash items immediately.
    • Provide clear photographs of the issue for a swift resolution.
  7. Restocking Fee:
    • Imperial Lash may apply a restocking fee for certain returns. Details will be communicated during the return authorization process.
  8. Cancellations:
    • Imperial Lash orders can be canceled within 2 hours of placement. Contact customer service for cancellation requests.
  9. Incomplete Returns:
    • Returns not meeting the specified conditions may be subject to partial refunds or rejection.
  10. Exchange Policy:
    • Imperial Lash does not offer direct exchanges. Customers can return the original item and place a new order for their desired product.
  11. Late or Missing Refunds:
    • If a refund is delayed, contact your bank or credit card company first. If the issue persists, reach out to Imperial Lash customer service.
  12. Policy Changes:
    • Imperial Lash reserves the right to update or modify the return policy without prior notice. Check our website for the latest information.

By making a purchase, you acknowledge and agree to abide by these terms and conditions. For any questions or concerns, please contact Imperial Lash customer service at

Imperial Lash

Blackthorn House, St Pauls Square

Birmingham, United Kingdom, B3 1RL

Phone: 07474206711