Refund and Returns Policy

  1. Eligibility for Returns:
    • Imperial Lash items must be unused and in their original condition.
    • Initiate the return process within 7 days from the date of purchase.
  2. Return Authorization:
    • Contact our Imperial Lash customer service team at info@imperiallash.co.uk to obtain authorization.
    • Include your order number, details of the item(s) to be returned, and the reason for the return in your communication.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part.
    • We recommend using a trackable shipping method and providing the tracking details.
  4. Refund Process:
    • Refunds for Imperial Lash products will be processed within 7 days of receiving the returned item(s).
    • The refund will be issued in the original form of payment.
  5. Exclusions:
    • Some items from Imperial Lash, such as personalized or customized products, may not be eligible for return.
    • Perishable goods, downloadable software, and gift cards are non-returnable.
  6. Damaged or Defective Items:
    • Report any damaged or defective Imperial Lash items immediately.
    • Provide clear photographs of the issue for a swift resolution.
  7. Restocking Fee:
    • Imperial Lash may apply a restocking fee for certain returns. Details will be communicated during the return authorization process.
  8. Cancellations:
    • Imperial Lash orders can be canceled within 2 hours of placement. Contact customer service for cancellation requests.
  9. Incomplete Returns:
    • Returns not meeting the specified conditions may be subject to partial refunds or rejection.
  10. Exchange Policy:
    • Imperial Lash does not offer direct exchanges. Customers can return the original item and place a new order for their desired product.
  11. Late or Missing Refunds:
    • If a refund is delayed, contact your bank or credit card company first. If the issue persists, reach out to Imperial Lash customer service.
  12. Policy Changes:
    • Imperial Lash reserves the right to update or modify the return policy without prior notice. Check our website for the latest information.

By making a purchase, you acknowledge and agree to abide by these terms and conditions. For any questions or concerns, please contact Imperial Lash customer service at info@imperiallash.co.uk

Imperial Lash

Blackthorn House, St Pauls Square

Birmingham, United Kingdom, B3 1RL

Phone: 07474206711

Email: info@imperiallash.co.uk