Shipping Policy

  1. Dispatch and Processing Time:
    • Orders are typically processed and dispatched within 2 business days from the date of purchase.
    • Delays may occur during peak seasons or due to unforeseen circumstances.
  2. Shipping Methods:
    • Our primary shipping partner is Royal Mail.
    • Customers can choose from standard or expedited shipping options during the checkout process.
  3. Shipping Rates:
    • Shipping rates are calculated based on the weight and dimensions of the package.
    • The rates are determined by Royal Mail and will be displayed at checkout.
  4. Delivery Times:
    • Estimated delivery times vary based on the selected shipping method.
    • Standard shipping usually takes 2-4 business days, while expedited shipping may take 1-2 business days.
  5. Tracking Information:
    • For shipments with tracking services, customers will receive a tracking number via email once the order is dispatched.
    • Tracking details can be used to monitor the progress of the delivery on the Royal Mail website.
  6. Shipping Restrictions:
    • Some products may have shipping restrictions based on size, weight, or destination.
    • Ensure compliance with Royal Mail’s guidelines for prohibited and restricted items.
  7. Undeliverable Packages:
    • In the event that a package is deemed undeliverable by Royal Mail, we will attempt to contact the customer to resolve the issue.
    • Additional shipping charges may apply for reshipment.
  8. International Shipping:
    • We offer international shipping through Royal Mail for eligible countries.
    • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
  9. Shipping Address Accuracy:
    • Customers are responsible for providing accurate shipping information.
    • We are not liable for delays or non-delivery due to incorrect addresses.
  10. Shipping Delays:
    • While we strive for timely deliveries, we are not responsible for delays caused by external factors, including but not limited to weather conditions, customs processes, or transportation issues.
  11. Lost or Stolen Packages:
    • If a package is lost or stolen after being marked as delivered by Royal Mail, we recommend contacting Royal Mail directly to initiate an investigation.
  12. Shipping Policy Updates:
    • We reserve the right to update or modify the shipping policy without prior notice. Check our website for the latest information.

By completing a purchase on our website, you acknowledge and agree to comply with this Royal Mail Shipping Policy. If you have any questions or concerns, please contact our customer service at info@imperiallash.co.uk